Cray Valley S.A.)
Usine de Carling Saint-Avold
BP90290 / RN 33
57508 Saint-Avold CedexFrance
Tel: +33.387.91.74.22 ext. 5
Cray Valley
569 24 1/4 Road
Grand Junction, CO 81505 – USA
Tel: 800-344-3462
Cray Valley HSC Asia Limited
Chemical Co., Ltd.
Room 2909-10,
Goldlion Digital Network Center
No. 138, Ti Yu Dong RoadTianhe District, Guangzhou 510620 China
Tel: +877.871.2729
Welcome to the Website https://crayvalley.com/ (hereinafter the “Website”)
The purpose of this Personal Data and Cookies Charter (hereinafter the “Charter”) is to inform you, in a transparent manner, about how your personal data are collected, used, protected, and about the rights you may exercise in accordance with applicable data protection regulations, including Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”).
TotalEnergies Cray Valley (hereinafter “TotalEnergies Cray Valley” or “we”) acts as the data controller for the processing of personal data carried out via the Website.
1. Purpose of processing, legal basis, the period of storage and types of data collected
When you use the Website, you may be required to provide personal data. These data are processed only for the purposes described below and on a valid legal basis.
| Purpose | Categories of personal data | Legal basis | Retention period |
|---|---|---|---|
| Contact Us | Identification data (First name, Last name, Email address, Phone number, Country) | Processing is based on our legitimate business interests in responding to inquiries. | Data are retained for the duration necessary to process the request and then archived for a maximum of 3 years. |
| Ask the Experts | Identification data (First name, Last name, Email address, Country) | Processing is based on our legitimate business interests in providing expert responses. | Data are retained for the duration necessary to process the request and then archived for a maximum of 3 months. |
| Brochure Requests | Identification data (First name, Last name, Email address, Country) | Processing is based on our legitimate business interests in providing requested materials. | Data are retained for the duration necessary to process the request and then archived for a maximum of 3 months. |
| Request a Sample | Identification data (First name, Last name, Email address, Phone number, Country) | Processing is based on our legitimate business interests in fulfilling sample requests. | Data are retained for the duration necessary to process the request and then archived for a maximum of 1 year. |
Personal data are not used for purposes incompatible with those listed above.
2. Recipients of the data
Personal data collected via the Website may be communicated, within the limits of their respective responsibilities, to:
These recipients process personal data only on our documented instructions and are subject to confidentiality and security obligations.
If you publish a comment intended to appear online, certain personal data may become publicly accessible. Due to the nature of the internet, we recommend that you avoid including personal data in public content. You may object to such publication by contacting us using the details provided in Section 6.
3. Data security and confidentiality
TotalEnergies Cray Valley implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data, and in particular to prevent unauthorized access, disclosure, alteration or loss.
These measures include access controls, secure hosting environments, data minimization, and internal policies governing data protection.
Data anonymization
Where personal data are retained beyond the period strictly necessary for the purposes for which they were collected, such data are either deleted or anonymized so that individuals can no longer be identified. In particular, technical data such as IP addresses, logs, and usage data may be anonymized or aggregated for statistical or security purposes, in accordance with applicable regulations.
4. Cookies management
4.1 What is a cookie?
A cookie is a text file placed on your terminal (computer, tablet, smartphone) when you browse a website. Cookies allow the Website to store information relating to your browsing in order to improve your user experience.
Some cookies are placed directly by the Website (first-party cookies), while others are placed by third parties.
4.2 Cookies used on the Website
With the exception of strictly necessary cookies, cookies are placed only after you have given your consent.
| Cookie Category | Name | Purpose | Editor/Provider |
|---|---|---|---|
| Statistical Cookies | _ga | Used to distinguish users across visits for analytics reporting | Google Analytics |
| Statistical Cookies | _ga_* | Google Analytics sets this cookie to store and count page views. | Website (first-party) |
| Statistical Cookies | _ga_GW8ZZSXHCM | Stores session state and interaction data for GA4. | Google Analytics |
| Statistical Cookies | PHPSESSID | Maintains user session state across page requests | Website (first-party) |
| Statistical Cookies | wordpress_logged_in_cb5dbecf2269a8eb0669f923f39b6261 | Indicates when a user is logged into WordPress | Website (first-party) |
| Statistical Cookies | wordpress_test_cookie | Tests whether the browser accepts cookies | Website (first-party) |
| Targeted Advertising Cookies | APISID | Used for ad personalization and user profiling across Google services. | |
| Targeted Advertising Cookies | DV | Used by Google to identify users and prevent fraudulent activity | |
| Targeted Advertising Cookies | NID | Stores user preferences and ad personalisation information | |
| Targeted Advertising Cookies | SAPISID | Builds a profile of user interests for ad targeting | |
| Technical and Functional Cookies | __cf_bm | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | .kinsta.cloud |
| Technical and Functional Cookies | CookieConsent | Stores the user’s cookie consent preferences to manage compliance and prevent repeat prompts | Website (first-party) |
| Technical and Functional Cookies | rc::a | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | google.com |
| Technical and Functional Cookies | rc::c | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | google.com |
| Technical and Functional Cookies | HSID | Security cookie used to authenticate users and protect data | |
| Technical and Functional Cookies | SEARCH_SAMESITE | Ensures cookies are sent securely in cross-site requests | |
| Technical and Functional Cookies | SID | User authentication and security protection | |
| Technical and Functional Cookies | SIDCC | Provides protection against malicious activity | |
| Technical and Functional Cookies | SSID | Stores user session and security information | |
| Technical and Functional Cookies | viewed_cookie_policy | Records whether the cookie banner has been displayed/accepted | WebToffee / CookieYes (first-party) |
| Technical and Functional Cookies | wordpress_apbct_antibot | Protects the site against spam and bot submissions | CleanTalk (first-party) |
| Technical and Functional Cookies | wordpress_sec_cb5dbecf2269a8eb0669f923f39b6261 | Protects authenticated sessions from misuse | Website (first-party) |
| Technical and Functional Cookies | AEC | Protects against fraudulent traffic and abuse. | |
| Technical and Functional Cookies | cookielawinfo-checkbox-analytics | Stores user consent for analytics cookies | WebToffee / CookieYes (first-party) |
| Technical and Functional Cookies | cookielawinfo-checkbox-functional | Stores user consent for functional cookies | WebToffee / CookieYes (first-party) |
| Technical and Functional Cookies | cookielawinfo-checkbox-necessary | Stores user consent for necessary cookies | WebToffee / CookieYes (first-party) |
| Technical and Functional Cookies | cookielawinfo-checkbox-others | Stores user consent for uncategorised cookies | WebToffee / CookieYes (first-party) |
You may consult Google’s privacy policy directly via the provider’s website.
4.3 How to withdraw consent, refuse cookies or delete cookies
5. Website Host
Kinsta Inc. headquartered in the United States
8605 Santa Monica Blvd #92581, West Hollywood, CA 90069, USA
Telephone: +1 888-610-2915
Hosting may involve transfers of data outside the European Union. These transfers are governed by appropriate safeguards in accordance with GDPR, including standard contractual clauses and/or Binding Corporate Rules applicable within the TotalEnergies group.
6. Your rights / Contact
6.1 Your rights
In accordance with applicable regulations, you have the following rights regarding your personal data:
No automated decision-making or profiling producing legal or significant effects is carried out via the Website.
Where personal data are collected indirectly from third parties, you will be informed of the data source and categories of data concerned in accordance with applicable law.
6.2 Exercising your rights
To exercise your rights or ask any question relating to the processing of your personal data, you may contact TotalEnergies Cray Valley:
If a Data Protection Officer (DPO) is appointed, you may also contact them using the same contact details.
6.3 Complaints
If you believe, after contacting us, that your rights have not been respected, you may lodge a complaint with the competent supervisory authority, in particular the CNIL (Commission Nationale de l’Informatique et des Libertés) in France, or your local data protection authority.